Privacy Policy

Man and Van Shoreditch Privacy Policy

This Privacy Policy explains how Man and Van Shoreditch collects, uses, stores and protects personal data relating to our customers and prospective customers in Shoreditch and the surrounding area. It also explains your rights under UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy applies to all Man and Van Shoreditch customers and potential customers in our service area, regardless of how you contact us or use our services, including by phone, online enquiries, or any other method.

Who we are and scope of this policy

Man and Van Shoreditch is a local moving and transport service. For the purposes of data protection law, we act as the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

This Privacy Policy covers personal data relating to individuals who book, enquire about, or use our services, including private individuals and individuals acting on behalf of businesses.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:

Identification and contact details such as your name, address, collection and delivery addresses, contact details, and any additional contact person details you provide.

Booking and service details such as dates and times of your move or transport, type and size of the job, access information, parking details, and any special instructions you choose to provide.

Communication records such as notes of phone conversations, messages you send to us, and information you provide when you request a quote or support.

Payment and transaction information such as information about services you purchase from us, payment amounts, payment status, and relevant billing information. We do not store full card details when payment is processed through a secure third party payment provider.

Technical and usage information where relevant, such as basic device or browser information and information about how you interact with our online presence, to the extent that this involves personal data and is necessary for the operation or improvement of our services.

Any other information you choose to provide that is relevant to providing our services, such as access notes for properties, information about fragile items, or instructions for contacting you on the day of the service.

How we collect personal data

We collect personal data directly from you when you:

Make an enquiry or request a quote.

Book a service with us.

Communicate with us by phone, message, or other channels.

Provide feedback or make a complaint.

We may also receive personal data indirectly, for example where someone else books the service on your behalf and provides your contact details, or where business clients provide contact information for their staff or customers relevant to a job.

Lawful bases for processing

We rely on the following lawful bases under data protection law to process your personal data:

Performance of a contract: To take steps at your request before entering into a contract, and to perform and manage the contract we have with you. This includes providing quotes, booking and scheduling services, carrying out moves and deliveries, communicating about your booking, and handling payments.

Legitimate interests: To pursue our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing and improving our services, responding to enquiries, maintaining business records, preventing fraud, and protecting our legal rights.

Legal obligations: To comply with legal and regulatory obligations, such as tax, accounting and record keeping requirements.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of direct marketing where required by law. Where we rely on consent, you may withdraw it at any time.

How we use personal data

We use your personal data for the following purposes:

To provide and manage our services, including processing enquiries and bookings, planning and carrying out moves and deliveries, and handling any changes or issues that arise.

To communicate with you, including confirming bookings, providing service updates, responding to your questions, and dealing with feedback or complaints.

To manage payments and accounts, including issuing quotes and invoices, processing payments through third party payment providers, and maintaining financial records.

To operate and improve our business, including training staff, monitoring service quality, analysing service usage, and developing new services.

To maintain safety and security, including verifying information where necessary and preventing misuse of our services.

To comply with legal and regulatory requirements and to establish, exercise or defend legal claims.

Data sharing and processors

We do not sell your personal data. We may share your personal data with the following categories of recipients, only to the extent necessary and subject to appropriate safeguards:

Service providers acting as data processors who support our business operations, such as IT and hosting providers, communication service providers, and payment processing services. These providers are contractually required to process your personal data only on our instructions and to keep it secure.

Drivers, moving staff and subcontractors who need relevant information in order to carry out your move or transport service, such as your name, contact details and collection and delivery addresses.

Professional advisers such as accountants or legal advisers where this is necessary for our legitimate interests and legal obligations.

Public authorities where we are required by law to do so, or where disclosure is necessary to protect our rights or the rights of others.

Where any data processors or service providers are located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other recognised mechanisms, to protect your personal data.

Data retention

We keep your personal data only for as long as is reasonably necessary for the purposes described in this Privacy Policy, including to meet legal, regulatory, tax or accounting requirements.

In general:

Enquiry and booking information is retained for a period that allows us to manage bookings, handle any follow up issues, and provide records for tax and accounting purposes.

Financial and transaction records are typically kept for the minimum period required by applicable tax and accounting laws.

Communications and service records may be retained for a reasonable period to address complaints, disputes or queries and to improve our services.

Where we rely on consent for certain marketing communications, we will retain your contact details for that purpose until you opt out or withdraw your consent, after which we will cease such processing and retain only minimal information necessary to record your preference.

When personal data is no longer needed, we will delete it or anonymise it so that it can no longer be associated with you.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man and Van Shoreditch customers in our service area, subject to certain conditions and legal limitations. Your rights include:

Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of that data, together with certain information about how we use it.

Right to rectification: You have the right to request the correction of inaccurate personal data and the completion of incomplete data.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of data you believe is incorrect.

Right to data portability: In certain circumstances, you have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format and to request that we transmit it to another controller where technically feasible.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis, including profiling in relation to those interests. You also have the absolute right to object to direct marketing at any time.

Rights in relation to automated decision making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects for you, unless certain conditions apply. We do not normally carry out such automated decision making in relation to our services.

You can exercise your rights by contacting us and providing sufficient information for us to identify you and understand your request. We may need to request additional information to confirm your identity. We will respond in accordance with applicable data protection law.

Security of your personal data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and contractors who need it to perform their duties, using secure systems and maintaining appropriate safeguards for data shared with processors.

While we take reasonable steps to protect your personal data, no transmission of data or storage system can be guaranteed to be completely secure. You are responsible for keeping any communication channels with us secure and notifying us promptly if you suspect unauthorised use of your personal data in connection with our services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in legal requirements. When we make significant changes, we will take appropriate steps to bring them to your attention. The updated Privacy Policy will apply from the date it is published.

By continuing to use our services after any changes come into effect, you acknowledge the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.



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Contact us

Company name: Man and Van Shoreditch Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 5 Calvert Ave
Postal code: E2 7JP
City: London
Country: United Kingdom

Latitude: 51.5262990 Longitude: -0.0766550
E-mail:
[email protected]

Web:
Description: Benefit from the knowledge and experience of our movers in Shoreditch N1! Hire our outstanding removal services now!
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