Terms and Conditions

Man and Van Shoreditch Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Shoreditch provides removal, collection, delivery, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, firm, or company that requests or uses our services.

We, us, our means Man and Van Shoreditch, the provider of removal and associated services.

Services means any removal, man and van, collection, delivery, loading, unloading, packing, or other services we agree to perform.

Goods means the items and property that are the subject of the Services.

Vehicle means any van or other vehicle used by us to perform the Services.

2. Scope of Services

We provide man and van and removal services for domestic and commercial clients, including collection, transport, and delivery of Goods within our service area and beyond as agreed. The exact scope of the Services for each booking will be set out in our written or verbal confirmation.

We reserve the right to refuse to transport any Goods that in our reasonable opinion are dangerous, illegal, inadequately packed, or otherwise unsuitable for carriage. This includes, without limitation, hazardous substances, perishable goods, live animals, cash, and high-value items unless specifically agreed in writing in advance.

3. Quotation and Pricing

Any quotation given is based on the information supplied by you at the time of enquiry. Quotations may be provided on an hourly basis or as a fixed price for an agreed scope of work.

We reserve the right to adjust the price if:

There are additional items, services, or stops not originally specified.

Access at either collection or delivery address is significantly more difficult than described, including but not limited to long carrying distances, restricted parking, stairs, or lack of lift access.

The work takes longer than reasonably expected due to factors outside our control, such as delays in gaining access, waiting for keys, or issues caused by third parties.

Any additional charges will be discussed with you as soon as reasonably practicable. All prices are exclusive of any applicable taxes unless clearly stated otherwise.

4. Booking Process

A booking is made when you confirm that you wish to proceed with our Services following receipt of our quotation and we confirm acceptance of that booking, either verbally or in writing. We may require certain information to complete the booking, including addresses, access details, approximate load, and preferred dates and times.

We may request a deposit or full payment in advance to secure a booking. Until any required payment is received, we are under no obligation to provide the Services and your booking may not be reserved.

It is your responsibility to ensure that the details of your booking are complete and accurate. You must inform us as soon as possible of any changes to your requirements, including changes to dates, times, addresses, or the nature or volume of the Goods.

5. Access and Parking

You must ensure that there is suitable access and parking for our Vehicle at both the collection and delivery locations. This includes, where necessary, arranging any parking permits, suspensions, or authorisations required by local authorities or property owners.

If we incur parking charges or penalties while carrying out the Services due to insufficient arrangements or instructions, you will be responsible for reimbursing those charges and any associated costs. We will take reasonable care to avoid such charges but cannot be held liable where restrictions are unclear or where instructions have not been provided.

6. Client Responsibilities

You are responsible for:

Ensuring that all Goods are ready for transport at the agreed time, unless packing services have been separately agreed.

Packing and securing Goods safely and adequately where we have not been contracted to provide packing materials or packing services.

Ensuring all fragile or high-value items are clearly identified and, where appropriate, separately packed or protected.

Ensuring that all items to be moved can be safely removed from the property and will fit into the destination property and any lift or access route.

Being present, or arranging for an authorised representative to be present, at both collection and delivery to supervise and sign for completion of the Services.

We are not responsible for disconnecting, dismantling, or reinstalling appliances, fixtures, or fittings unless expressly agreed as part of the Services.

7. Payments and Charges

Payment terms will be confirmed at the time of booking. We may require payment in full or in part prior to the commencement of the Services, or payment on completion of the job, depending on the nature of the booking.

We accept various forms of payment as notified by us from time to time. Cash payments, where accepted, are due immediately on completion of the Services. Non-cash payments must clear by the due date indicated on our invoice or booking confirmation.

In the event of late payment, we reserve the right to charge interest on outstanding amounts at a reasonable commercial rate, starting from the due date until payment is received in full. We also reserve the right to withhold delivery of Goods or suspend Services until any overdue amounts are settled.

8. Cancellations and Amendments

If you need to cancel or amend your booking, you must notify us as soon as possible.

If you cancel more than 48 hours before the agreed start time, any deposit paid may be refunded or transferred at our discretion.

If you cancel within 48 hours of the agreed start time, we may retain part or all of any deposit paid or charge a cancellation fee to cover our costs, including loss of other work.

If you cancel on the day of the booking or fail to be available at the agreed time and place, we may charge up to 100 percent of the agreed fee as a cancellation charge.

Changes to dates, times, or scope of Services are subject to availability. We will use reasonable endeavours to accommodate changes, but cannot guarantee that new dates or times will be available. Changes may affect the price originally quoted.

9. Waiting Time and Delays

You should ensure that you are ready for us to commence work at the agreed time. Where we are required to wait due to keys not being available, access not being granted, Goods not being ready, or other client-related causes, additional waiting time charges may be applied at our standard hourly rate.

We will not be liable for delays or failure to perform the Services caused by factors beyond our reasonable control, including but not limited to severe traffic disruption, accidents, adverse weather conditions, or actions of third parties. In such cases, we will make reasonable efforts to complete the Services as soon as practicable.

10. Liability for Loss or Damage

We will take reasonable care in handling, loading, transporting, and unloading your Goods. Our liability for loss of or damage to Goods is limited as set out in this clause.

We will not be liable for any loss or damage where:

The Goods have not been adequately packed by you and no packing service has been agreed.

The damage arises from inherent defects, pre-existing damage, or the fragile nature of the items.

Items were not disclosed to us as fragile, high value, or requiring special handling.

Damage occurs to any furniture or item that required dismantling or was moved against our advice due to safety or access concerns.

Our total liability for loss or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed a fair and reasonable sum taking into account the value of the Goods and the price paid for the Services, subject to any higher level of cover we have specifically agreed in writing.

We shall not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or emotional distress, arising from or in connection with the Services.

11. Excluded Items and Special Risks

Unless explicitly agreed in writing, we do not accept responsibility for the transport of:

Jewellery, watches, precious metals, or stones.

Cash, credit cards, securities, or documents.

Antiques, artwork, or items of exceptional value.

Perishable or frozen goods, plants, pets, or livestock.

Hazardous, flammable, or explosive materials.

If any such items are included among the Goods without our prior agreement, we will have no liability for any loss, damage, or deterioration, however caused.

12. Insurance

We maintain appropriate insurance cover for our Vehicles and our business activities, as required by law. Our insurance is not a substitute for your own contents or transit insurance. You are strongly encouraged to arrange additional cover for high-value or especially fragile Goods as necessary.

Any claim for loss of or damage to Goods must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services, providing full details and any supporting evidence reasonably requested.

13. Waste, Disposal, and Environmental Regulations

We comply with applicable waste and environmental regulations. We are not a general waste disposal service and will only remove items as part of a booked removal or clearance service.

We will not carry or dispose of hazardous waste, including but not limited to chemicals, asbestos, clinical waste, or unlawful items. If such materials are discovered among the Goods, we may refuse to transport them and may charge for any additional handling or delays caused.

Where we agree to dispose of unwanted items, these will be taken to an appropriate facility or reused or recycled where possible. Any charges for disposal will be confirmed to you in advance where practicable. You are responsible for ensuring that any items you ask us to remove are lawful for disposal.

14. Complaints and Disputes

If you are unhappy with any aspect of our Services, you should raise the issue with us as soon as possible, ideally on the day of the move or immediately after becoming aware of a problem. We will make reasonable efforts to investigate and resolve complaints promptly and fairly.

Any claims relating to loss of or damage to Goods must follow the notification procedure outlined in the insurance and liability sections. We may request supporting evidence, such as photographs or receipts, and access to inspect the alleged damage.

15. Data Protection and Privacy

We will use your personal information only for the purpose of managing your booking, providing the Services, and handling payments and any subsequent queries or claims. Your details may be stored securely for record-keeping and legal compliance. We do not sell or knowingly disclose your data to third parties except where required by law or necessary to perform the Services, such as sharing address details with our drivers.

16. Termination and Refusal of Service

We reserve the right to terminate the Services immediately or refuse to carry out any part of the work where:

We reasonably believe that you or any person at the premises is acting in an abusive, threatening, or unsafe manner.

Carrying out the work would pose a risk to health and safety or would be unlawful.

Critical information has been withheld or misrepresented, including the nature of the Goods or property access.

In such circumstances, you may remain liable for some or all of the agreed charges, depending on the work already undertaken and costs incurred.

17. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Any significant changes will be made available on request or via our usual communication channels.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the Services. You acknowledge that you have not relied on any statement, promise, or representation not set out in these documents.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

By placing a booking with Man and Van Shoreditch and using our removal services, you confirm that you have read, understood, and agree to these Terms and Conditions.



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Incredible Prices for the Best Man and Van Shoreditch Services for Miles Around

We are dedicated to making sure you experience the best man and van services anyone in London can offer. Our experts are happy to go through everything with you before you agree on an appointment and each customer’s requirement is individually assessed to ensure you receive the best service possible. Although we are based in N1 we can travel to the surrounding areas to give the same outstanding service to anyone who requires help with their move. See just how little it can cost to hire our services by calling our man and van Shoreditch team today.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Shoreditch Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 5 Calvert Ave
Postal code: E2 7JP
City: London
Country: United Kingdom

Latitude: 51.5262990 Longitude: -0.0766550
E-mail:
[email protected]

Web:
Description: Benefit from the knowledge and experience of our movers in Shoreditch N1! Hire our outstanding removal services now!
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