Terms and Conditions for Man And Van Shoreditch

These Terms and Conditions apply to all bookings made for man and van Shoreditch services provided by us to business and private customers in the United Kingdom. By confirming a booking, the customer agrees to be bound by the terms set out below. They are designed to create a clear understanding of what is included in the service, how bookings are handled, how payments are made, and how responsibility is shared between the customer and the service provider. Please read them carefully before placing an order for a Shoreditch man and van service or any related removal, transport, or collection work.

These terms form the basis of the agreement for a man and van Shoreditch service and should be read alongside any written quotation, booking confirmation, or service notes supplied before the job begins. If there is any inconsistency between the booking confirmation and these terms, the booking confirmation will take priority to the extent of that inconsistency. We may update these terms from time to time, and the version in force at the time of booking will apply to that service unless otherwise agreed in writing.

The term “customer” refers to the person or organisation requesting the service, whether acting for themselves or on behalf of another party. The term “service” includes transport, loading, unloading, item handling, waiting time where agreed, and any additional labour that has been booked in advance or accepted on the day. The words “we”, “us”, and “our” refer to the provider of the Man And Van Shoreditch service. These terms are intended to be practical and fair, while also reflecting common requirements for removals and transport work across the UK.

1. Booking Process

A booking is not confirmed until we have accepted it and, where required, received the applicable deposit or full payment. The customer must provide accurate information at the time of booking, including the collection and delivery addresses, access conditions, estimated item volume, special handling needs, parking limitations, and any timing restrictions. We rely on this information to allocate the appropriate vehicle, staff, and schedule for the job. If the information supplied is incomplete or incorrect, we may adjust the price, timing, or scope of the service.

Bookings for man and van Shoreditch services may be made by phone, email, online form, messaging platform, or other accepted method. Any quotation provided before a booking is made is an estimate based on the details available at the time. A quotation is usually valid for a limited period, and we may withdraw or revise it if the customer changes the requirement or if there is a material change in the job conditions. We are under no obligation to hold a quoted price unless the booking has been formally accepted.

Once a booking is confirmed, the customer is responsible for ensuring that the service can proceed as described. This includes arranging access to the property, securing permits if needed, and ensuring that items are ready for collection at the agreed time. Where the customer asks us to move additional items or carry out extra tasks not included in the original booking, we may accept or refuse those requests depending on availability, safety, and vehicle capacity. Any extra work may be charged at the applicable rate.

2. Service Standards and Customer Responsibilities

We will use reasonable care and skill when providing the Shoreditch man and van service. However, the customer must ensure that all items are properly packed, labelled, and suitable for transport unless we have specifically agreed to provide packing or wrapping assistance. Fragile, heavy, valuable, or awkward items should be brought to our attention in advance. If we believe an item is unsafe to move, likely to cause damage, or beyond the capacity of the booked service, we may refuse to transport it or require the customer to sign an acknowledgement before proceeding.

The customer must be ready for collection at the agreed time and must ensure that we can gain reasonable access to the property, parking area, loading point, and delivery address. Delays caused by the customer, third parties, missing keys, lift outages, restricted access, or inaccurate directions may result in waiting charges or rescheduling. If the job cannot proceed because access is not available, we may treat the service as cancelled and charge in accordance with the cancellation terms. The same applies where the customer or their representative is unavailable when the vehicle arrives.

Where the customer requests lifting or carrying assistance, the customer must disclose any stairs, narrow hallways, low ceilings, or other access challenges. We reserve the right to adjust the plan if conditions are more difficult than described. The customer must also ensure that no items being transported contain prohibited materials, illegal goods, hazardous substances, live animals, cash, or anything that could cause harm to persons, property, or the vehicle. We may refuse to carry such items without liability.

3. Payments and Charges

All prices are stated in pounds sterling unless agreed otherwise. The total charge may depend on the vehicle type, number of staff, distance, time required, parking conditions, floor level, and any additional services such as furniture dismantling, waiting time, or disposal. Where a fixed price has been agreed, it applies only to the scope described in the booking confirmation. If the job changes materially, we may issue a revised quotation before continuing, or charge for the extra work at our standard rates.

Payment terms will be confirmed at booking. In many cases, payment is required in full on completion of the service, although deposits, pre-authorisation, or advance payment may be requested for larger jobs or peak periods. Accepted payment methods may include bank transfer, debit card, credit card, or other agreed means. The customer must ensure sufficient funds are available and must settle all invoices promptly. Late payment may result in additional charges, collection action, or suspension of future services.

If parking fees, congestion charges, tolls, storage costs, specialist handling fees, or other third-party expenses are incurred in connection with the service, these may be added to the final invoice where they are not already included in the quote. If the customer asks us to purchase materials, dispose of waste, or undertake unscheduled additional labour, such charges will normally be payable in full. We may request proof of identity or authorisation before commencing work where needed to protect against fraud or misuse.

4. Cancellations, Delays and Rescheduling

The customer may cancel or reschedule a booking by giving notice within a reasonable time. Cancellation charges may apply depending on how much notice is provided and whether resources have already been allocated. For example, short-notice cancellations can result in a charge to cover vehicle preparation, staff scheduling, travel time, and lost opportunity. If the customer cancels after we have departed for the job or arrived at the location, a minimum call-out charge may apply.

We may also need to cancel or reschedule a booking due to circumstances beyond our control, including vehicle breakdown, severe weather, road closures, accidents, staff illness, or events that make the service unsafe or impractical. In such cases, we will try to give notice as soon as reasonably possible and offer an alternative time where available. We will not be responsible for losses arising from events outside our reasonable control, provided we act fairly and communicate promptly.

If the customer asks us to wait beyond the agreed time, we may charge waiting fees. If the delay becomes excessive or makes the booking unworkable, we may leave the site and treat the booking as cancelled by the customer. We may also decline to continue if the delay would cause us to miss other committed jobs or would expose staff, vehicles, or property to unreasonable risk. Any decision will be based on safety, practicality, and fairness.

5. Liability, Damage and Insurance

We will take reasonable care when handling items during a man and van Shoreditch service, but the customer remains responsible for ensuring that items are suitable for transport and adequately protected. We are not liable for damage caused by poor packing, pre-existing defects, hidden weaknesses, unsecured lids, loose fittings, or items that were not declared as fragile or high value. Where we are asked to move items that are already damaged or unstable, we may require the customer to confirm this in writing before we proceed.

Our liability for loss or damage will be limited to losses caused by our negligence, wilful misconduct, or breach of legal duty, and only to the extent permitted by law. We will not be liable for indirect or consequential losses, loss of profit, loss of business, emotional distress, or any special loss that was not reasonably foreseeable at the time of booking. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

If damage or loss is alleged, the customer must notify us promptly and provide photographs, a description of the issue, and any supporting information that may help us investigate. The customer must also take reasonable steps to reduce further loss or damage. Where an item is carried against advice, without suitable packaging, or contrary to our instructions, any claim may be reduced or rejected. Claims made long after the service may be difficult to assess and may not be accepted unless the law requires otherwise.

6. Waste Regulations and Disposal Rules

Where our Shoreditch man and van service includes waste removal, the customer must ensure that the waste is described accurately before collection. UK waste rules require that waste is transferred only to authorised facilities and in accordance with applicable environmental legislation. The customer must not present hazardous, clinical, contaminated, illegal, or prohibited waste unless we have expressly agreed to handle it and are legally permitted to do so. If undeclared regulated waste is discovered, we may refuse to load it or may remove it only where lawful and safe.

The customer is responsible for ensuring that waste handed to us is theirs to dispose of or that they are otherwise authorised to arrange disposal. We may ask for clarification regarding the source or type of waste to comply with legal obligations. Any waste transfer documentation, receipts, or records required by law may be completed by us or by an authorised third party. The customer must cooperate by providing accurate details and, where needed, confirming the nature of the waste and the intended disposal service.

We are not responsible for items left outside the booked scope, mixed with general waste, or concealed in bags, boxes, or containers without disclosure. If we discover prohibited waste, we may stop the collection, charge for time and travel already incurred, and, where necessary, report the matter to the relevant authorities or refuse to continue the service. The customer must also follow any instructions about separating recyclable materials, electrical items, or bulky goods where such separation is needed for lawful disposal.

7. Property, Access and Unauthorised Items

The customer must have the legal right to move, transport, store, or dispose of all items presented for the service. We accept no responsibility for disputes concerning ownership, access rights, tenancy restrictions, landlord permissions, or internal property arrangements. If it appears that any item may belong to a third party or may be subject to a dispute, we may request evidence of authority before handling it. We reserve the right to refuse any item where there is doubt about legality or ownership.

The customer must also ensure that all personal data, sensitive papers, and confidential materials are removed from items before collection unless the service specifically includes secure transport or disposal of such materials. We do not inspect the contents of sealed packages unless necessary for safety, legal compliance, or to confirm the nature of the goods being transported. Any item that presents a biohazard, fire risk, or contamination risk may be refused regardless of booking status.

Where the service involves stairs, lifts, shared entrances, or managed premises, the customer is responsible for obtaining any required permission or access arrangements. We may ask the customer to arrange permits, loading bay access, or temporary parking authorisation where required to complete the work lawfully and efficiently. If we are prevented from loading or unloading due to missing permission or access restrictions, the customer may still be charged for the time and resources already committed.

8. Governing Law and General Provisions

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No waiver of any right or remedy shall be taken as a continuing waiver of that right or remedy in any later situation.

We may assign or subcontract part of the service where necessary to deliver the booking efficiently, provided that such arrangements do not materially reduce the standard of service promised. The customer may not assign their rights or obligations under these terms without our written consent. A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of their provisions, except where such right cannot lawfully be excluded.

By using our Man And Van Shoreditch service, the customer confirms that they have read, understood, and accepted these Terms and Conditions. The customer further confirms that they have the authority to place the booking, that the information provided is accurate, and that they will cooperate with reasonable service requirements, payment obligations, and waste compliance duties. These terms are intended to support a professional, reliable, and legally compliant service for all parties involved.